Shipping and Returns Policy
Welcome to our Shipping and Returns Policy page!
We are committed to ensuring a seamless shopping experience from the moment you place your order to the time you receive and enjoy your purchase. Below, you will find detailed information about our shipping procedures, return policies, and what you can expect when interacting with our store. Please review this information to fully understand our practices related to shipping and handling returns.
1. Shipping Information
General Shipping Details
- Processing Time: All orders are processed within 2-3 business days. High-demand periods may lead to slight delays.
- Notification: You will receive an email with tracking information once your order has shipped.
- Shipping Costs: Costs vary based on destination, size, and weight of items, and are calculated at checkout.
Estimated Delivery Times
- United States: 7-21 business days
- Canada: 15-25 business days
- Europe: 10-20 business days
- Australia, New Zealand, and Oceania: 15-30 business days
- Other Regions: 15-30 business days
Tracking Orders
- You can track your order using the number provided in your shipping notification email.
Customs and Duties
- All applicable customs fees, duties, and taxes are the responsibility of the customer.
2. Returns and Exchanges
Return Policy
- Time Frame: You may return most new, unopened items within 30 days of delivery for a full refund.
- Condition: Items must be returned in their original packaging and condition.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item, etc.).
Refunds
- Once we receive and process your return, we will issue a refund to your original method of payment within a certain amount of days.
Exchanges
- If you need to exchange an item for the same item, send us an email at ychomegoods@gmail.com and send your item to our return address.
Damaged or Defective Items
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
3. Contact Us
Questions or Concerns
- If you have any questions about your order, our Shipping and Returns Policy, or need assistance with a return, please contact us. Our customer service team is here to help ensure your satisfaction.
Thank you for choosing us for your shopping needs. We are dedicated to providing you with a quality shopping experience and look forward to serving you!